Thursday, November 26, 2009

Greg Satell on Turn A Rounds....

As an ex-pat active in emerging markets, I’m usually called in when things look pretty bad. I’ve had my fair share of distressed situations over the years, and I know there’s no shortage of turnaround situations in this environment. So I thought I’d share some of what I’ve learned from some hard experiences.

The following is a 5 step process that has produced results.

1. Identify Heroes, Holdouts and In-Betweens

- Heroes: Every company has a group of committed, talented people who love what they do. They are usually frustrated by the events that led up to the crisis and have been holding on, hoping things will change. These people will be the key to your turnaround strategy and the first thing you need to do is identify some of them.

- Holdouts: These people don’t want anything to change and will fight you every step of the way. Fortunately, they are a small minority, but they can do a lot of damage. Figuring out who these people are is never very hard. They are usually proud of their role as a “status quo evangelist.”

- In-Betweens: Most people are fence-sitters and will go along with whatever seems easiest. They don’t really mind the status quo that much, but would like to see things improve. Usually, you are just the newest “change initiative” so they are going to wait and see how things will go. Unlike Heroes and Holdouts, In-Betweens are trying not to be noticed.

2. Start small and easy

The most common turnaround mistake is to try to change too much at once. Usually people are exhausted, demotivated and frustrated. Moreover, you haven’t proved yourself and probably don’t understand the business or its problems very well yet (even if you think you do). Trying to do too much too soon will inevitably end in failure and you will lose your momentum even before you really had any.

Your first initiatives should be relatively small and play to your strengths. Although it might seem that you don’t have time and need to move quickly, overreaching will not make things move faster, it will only set you back and you will lose valuable time that you really don’t have.

3. Fire away!

Within 3-6 months (and sometimes faster), you will need to do your first round of firings. This is usually surprisingly easy, since the people responsible for the poor performance of the company are usually still around and quite proud of their role as a thorn in your side. These “holdouts” are invariably incompetent, nasty and fighting you every step of the way. Moreover, they are not usually well liked outside a small circle of loyalists and most people are happy to see them go.

4. Re-organize and build momentum

At the same time you are doing your first round of firings, you need to start building momentum. Hopefully, by this time you have had some small successes, identified some heroes and solved some of the problems that were destroying value. Now you can start moving your heroes into key positions, bringing in some new talent and start solving some tougher problems.

5. Formulate a long-term strategy

By the end of the first year, you will need to formulate a real long-term strategy. The tendency is to want to do this first, but that is always a big mistake. When you come into the company you do not understand the business or its problems well enough to know what its long-term strategy should be. Besides, you will spend most of the first year fighting fires, so formulating an “eye level” strategy is not something you’re going to have the time or energy to do.

The key to formulating a long-term strategy in a turnaround is to identify the unexpected successes within the company. Most companies have people, processes or products that can create enormous value, but have been overlooked. Usually, the company is so focused on its failure, that it has been blind to the potential for success. Get your heroes together and build a strategy to move the company forward.

I hope you have found this helpful. Please let me know your comments.

Making Most Out of The New World of Work

Patty DeDominic

The Author, "At Work"

Today I was thinking about many things to be thankful for and had a chance to review material submitted recently for a Green publication on making the most out of technology.    Another friend lamented his wishes to return to the good old days when things were simpler.  I reminded him that while things did seem simpler, slower and more sincere, they were also more limiting for many people.

I love that technology enables us to be connected 24/7 IF we choose to be and that for increasing numbers of us, connectivity  enables us to smell the flowers AND work flexibly when WE choose.    That is what I have tried to do these past few years since I sold my large firm and became a "micro-enterprise" with only virtual employees.   Not just to smell the flowers...... but to take time to learn their names and discern which ones have fragrances that I love and which ones don't even have a smell to me!

Here are a few tips to remember about the New World of Work:

1. Give your life some added dimension, if you work at home enjoy the comforts but don’t forget to stay stimulated by being involved in your community.  Your growth has got to be internal and externally stimulated to be maximized.

2. Make new contacts, friends, links etc, but remember that your long term relations, grown with experience and credibility are like gold.

3. Learn from everyone you come in contact with/ consider a job or success coach! Executive, artistic and life coaches are a fast growing profession.   Reach out and find those who can make a big difference in your enjoyment of your work and your life.

4. There is power in focus…..decide what your passion is and pursue it to make the world a better place.    This is a key that all top performers and  CEO's know about...... being busy is not a good solution, being Effective is much better.     You are more effective when you have prioritized your opportunities and focus on the 20 percent of the activities which bring 80 percent of the desired results.


Wednesday, November 25, 2009

Candace Davies on Tips for Teachers

Learn from your teachers!   Even if you are not applying for a job in education or training, this
example is wise advice.       Candace Davies has an active website and advises teachers, professors
and administrators about the best opportunities in Education.

Presenting a Sample Lesson During a Job Interview

When applying for a teaching job, you may find that some

employers will ask you to conduct a sample lesson. This is

something that some hiring committees like to include as part of

the interview process, it get an understanding of your classroom

presentation skills.

In order to prepare for a sample lesson, the first step is to

practice at home. If possible, ask a friend or family member to

watch your presentation so they can give you feedback on your

performance. Ask them to be completely honest, hiding areas for

improvement are not going to help you. If there is something that

you do or say which needs improvement, you can correct it before

you get to the interview.

When you get to the interview, conduct your lesson exactly as

you would in a real classroom; your actions will show the

potential interviewers exactly why you are the right person for

the job. Ensure you show passion and enthusiasm.

Are you ready for the job interview? It will either make or

break your chances of a job offer. If you fail to plan… you

plan to fail. This is true and I have seen it happen to extremely

qualified educators. You don’t need to let the same thing happen to you.

So… get ready to ace the interview by clicking on the links below.


Monday, November 16, 2009

3 Word Phrases Make All the Difference in the World by Sheikh Sajid Javed

The Most Powerful 3 Words Phrases

Sheikh Sajid Javed, ACMA   APA

The following three-word phrases can enrich every relationship.

 These are just three little But Very Powerful words:

I'll Be There

If you have ever had to call a friend in the middle of the night, to take a sick child to hospital, or when your car has broken down some miles from home, you will know how good it feels to hear the phrase " I'll be there. " Being there for another person is the greatest gift we can give. When we're truly present for other people, important things happen to them & us. We are renewed in love and friendship. We are restored emotionally and spiritually. Being there is at the very core of civility.

I Miss You

Perhaps more marriages could be saved and strengthened if couples simply and sincerely say to each
other "I miss you." This powerful affirmation tells partners they are wanted, needed, desired and loved. Consider how ecstatic you would feel, if you received an unexpected phone call from your spouse in the middle of your workday, just to say "I miss you."

I Respect You / I Trust You

Respect and trust is another way of showing love. Its conveys the feeling that another person is a true equal. If you talk to your children as if they were adults you will strengthen the bonds and become close friends. This applies to all interpersonal relationships

Maybe You're Right

This phrase is highly effective in diffusing an argument and restoring frayed emotions. The flip side to "maybe you're right" is the humility of admitting maybe "I'm wrong". Let's face it. When you have a heated argument with someone, all you do is cement the other person's point of view. They, or you, will not change their stance and you run the risk of seriously damaging the relationship between you. Saying "maybe you're right" can open the door to further explore the subject, in which you may then have the opportunity to get your view across in a more rational manner.

Please Forgive Me

Many broken relationships could be restored and healed if people would admit their mistakes and ask for forgiveness. All of us are vulnerable to faults and failures. A man should never be ashamed to own up that he has been in the wrong, which is saying, in other words, that he is wiser today than he was yesterday.

I Thank You

Gratitude is an exquisite form of courtesy. People who enjoy the companionship of good, close friends are those who don't take daily courtesies for granted. They are quick to thank their friends for their many expressions of kindness. On the other hand, people whose circle of friends is severely constricted often do not have the attitude of gratitude.

Count On Me

A friend is one who walks in when others walk out. Loyalty is an essential ingredient for true friendship; it is the emotional glue that bonds people. Those that are rich in their relationships tend to be steady and true friends. When troubles come, a good friend is there indicating "you can count on me."

Let Me Help

The best of friends see a need and try to fill it. When they spot a hurt they do what they can to heal it. Without being asked, they pitch in and help.

I Understand You

People become closer and enjoy each other more if they feel the other person accepts and understands them. Letting your spouse know in so many little ways that you understand them, is one of the most powerful tools for healing relationship . This applies to any relationship.

Go For It

We are all unique individuals. Don't try to get your friends to conform to your ideals. Support them in pursuing their interests, no matter how weird they seem to you. Everyone has dreams, dreams that are unique to that person only. Support and encourage your friends to follow their dreams. Tell them to "go for it."

I Love You

Perhaps the most important three words that you can say. Telling someone that you truly love them satisfies a person's deepest emotional needs. The need to belong, to feel appreciated and to be wanted. Your spouse, your children, your friends and you, all need to hear those three little words "I love you."

Patty De says:  All the way from Pakistant.....Thank you Sheikh!
   Let me tell you a little more about his background:

I am working as “Deputy Director Finance” in “Pearl Continental Hotel, Lahore” for the last 7+ years.
I  started my career in March 2002 as a “Payable officer” and then based on my performance and qualification I got 5 promotions in 1st 4 years which has given me immense in depth knowledge and experience of all related areas of Finance and Accounts.

“Pearl Continental Hotel” is the leading 5 star hotel in Pakistan and in the hotels’ top ranking it is considered as number 1 in Hotel Industry. “Pearl Continental Hotel” is owned and operated by the “Pakistan Services Limited” which has its’ registered office in Karachi and the group is known as “Hashoo Group” which has 43 big Subsidiary and Associated Companies in Pakistan and all over the world.

In Hotel line it has Pearl Continental Hotel in 7 cities (Lahore, Karachi, Peshawar, Rawalpindi, Muzaffarabad, Gawader, Faislabad) and “Marriott Hotel” in 2 cities (Karachi and Islamabad)

Sunday, November 15, 2009

Never Underestimate the Power of Your Personal Presentation by Drs Neal and Jan Larsen Palmer

The Palmers can help you become more successful with clients, prospects, and colleagues!

They remind us that Over 90% of your communication is nonverbal (positive or negative).

They ask us,  

"What messages are YOU sending?"

If you're out looking for a job, meeting a client, or just wanting to make a better first impression with anyone, you're about to learn the “skinny” about what makes for a great handshake.

Get a Grip (but not too hard!):
The Anatomy of a Great Handshake

Of all the aspects of communication we inherit bad information about from our parents, relatives, and friends growing up, it's how to give a proper handshake. We don't shake hands with our parents. We may hug them, but we don't shake hands. And even if we did, most of them wouldn't know how to teach us anyway.

The proof is in the following common poor handshakes:

The “Bone-Crusher”
This is the most dangerous of all the handshakes. If you're on the receiving end, you feel like your hand is in a vise. It's usually accompanied by a vigorous pumping action. Not only does it hurt people in our own culture, but it's especially painful in cultures such as Hispanic, where handshakes are much lighter. It's also excruciating to anyone with arthritis or another condition of the hand. This one is definitely to be avoided.

The “Fingertip” Handshake
This is the handshake we get from childhood, when we obviously can't grip someone's hand very hard. Women get it from outdated social expectations, when they were expected to shake hands softly. Men can even get it from the “continental” practice of kissing a woman's fingers as part of the handshaking ritual. No matter the source, it conveys weakness, uncertainty, and affectation.

The “Wet Fish”
Universally disliked, this one looks just like it sounds: a floppy sloppy, often damp, attempt at a grasp that leaves the other person only guessing how to return the gesture. Along with conveying the feelings of the “Fingertip,” this one adds a kind of smarminess and even disdain. You wouldn't offer this handshake to your worst enemy!

Note: Speaking of dampness, some people have moister than normal hands. What to do, if this is you?
 Just discreetly carry a handkerchief and use it to dry your hands just before doing significant handshaking.

The “You Poor Thing”
Otherwise known as the “two-handed” handshake, this variety involves engaging one hand with the other person's hand, then placing the other hand on top, creating a comforting enclosure. Common at funerals, this handshake is meant as solace for the bereaved. In any other setting, it means “I want something more than just a business relationship with you.” While there's a good motive behind this handshake (being warmer, friendlier, and sympathetic), in business, avoid it at all costs.

The “I'm the boss, applesauce”
This one has the initiator grasp your hand then turn his or her hand over, pushing your hand underneath. This is a naked power gesture masquerading as friendliness. Another one to avoid.
The “I'm the boss, applesauce” has a variant frequent in politics, and is a favorite of our current President. A person starts to shake hands in the normal way, then grasps your lower or upper arm with his or her other hand. Just another way to assert control and dominance.

So much for the familiar poor handshakes. Now let's look at the anatomy of a great, warm handshake.

Start by aiming the web between your thumb and forefinger toward the other person's web

Then be sure to get the two webs contacting one another (sometimes we have to wiggle our hands a little to work our way into good contact).

Finally, gently press your bottom three fingers against the back of the other person's hand.

This handshake has several advantages over the others.
1. You get a good grip on the other person's hand, sending messages of confidence and strength.
2. You convey warmth with a “wrap-around” feel.
3. You easily adjust to handshakes from cultures that don't practice the typical American crusher handshake.
4. You avoid making people uncomfortable who have arthritis or other medical conditions in their hands.
5. You can shake more hands without getting tired. (Lyndon Johnson could have used this one. It was reported that his hands actually bled from shaking many hands in rapid succession.)

Try this handshake and you'll be blown away by how well it works!

Yours in good communication,

Jan and Neal Palmer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
We've published a DVD of our classic presentation “BEYOND WORDS: Building Your Personal Credibility Through Nonverbal Communication.”

 In the spirit of this issue, we're suggesting this as a great help for anyone you might know who's now interviewing for a new position or a step up in their current organization.

This 1.5-hour seminar with PowerPoints was presented to a group of 60 CEOs of corporations in Southern California. We think you'll like it, and it could be of great help for building rapport and better relationships.
For those of you who have seen this presentation before, we hope it offers you a great refresher. For those of you who have been waiting for our most popular speech to come out on DVD, here it is!

It's available on our webstore at

Here’s our message on the back of the box:

Become more successful with clients, prospects, and colleagues!
Over 90% of your communication is nonverbal (positive or negative).
What messages are YOU sending?

What makes some people able to get their ideas enthusiastically accepted, while others are bypassed? Why are some people more believable than others? How do smart leaders gain people's confidence? The answer harnessing the power of nonverbal communication! People in your business and professional life are far more influenced—positively or negatively—by how you communicate nonverbally than by the words you say. In this presentation, Dr. Janet Larsen Palmer and Dr. Neal Larsen Palmer, principals of Communication Excellence Institute and nationally known experts on nonverbal communication, share practical techniques you can use to stand, gesture, and reach out to others nonverbally for greater impact and persuasiveness.

You'll be excited to try out everything you learn in this highly interactive presentation.

The Palmers coach university presidents, lawyers, business leaders, expert witnesses, politicians, fund raisers, and motivational speakers to use their nonverbal communication to make the greatest persuasive impact.

If you'd like to order our DVD, please click this link to our web store:

You can either enter your credit card information directly into our secure site,
or select “print and call” if you would prefer not to enter credit card information.

 Just call our office at 800-410-4CEI (4234).
Our staff will be happy to take your order over the phone.
 The cost of our DVD is $29.95 plus tax and shipping and handling.

Patty's Note:      Our firm utilized and recommended the team and the leaders at CEI many
times over the years.   We highly recommend them and feel that this is an extra ordinary value!

Friday, November 13, 2009

Mark Schoeff Jr. on Unemployment Benefits News

Congress, Obama Extend Benefits as Unemployment Rises

On a day that brought more bad news about the number of Americans searching for work, President Barack Obama signed a bill Friday,
November 6, that would extend unemployment benefits for up to 20 weeks.

The measure, which was approved unanimously in the Senate on November 4 and by a 403-12 in the House on November 5, would provide 14 additional weeks of unemployment checks to all jobless workers and six more weeks on top of that to people who live in states where the unemployment rate is greater than 8.5 percent.

The House passed a narrower version of the bill last month. It was held up in the Senate as the unemployment benefits were expanded and other provisions were added, such as business tax cuts and a renewal of a tax credit for homebuyers.

The additional unemployment benefits are financed by extending a surtax on employers through 2011.

The bill marks the third time that Congress has increased unemployment benefits since the recession started in December 2007. Previous legislation added up to 53 weeks of benefits to the normal 26 weeks.

But as the recession has endured, the safety net has frayed.
The National Employment Law Project in Washington estimates that
600,000 workers exhausted their unemployment benefits in September
and October and that 1.3 million will run out of support by the end
of the year.

The Economic Policy Institute says that more than one-third
of the 15.7 million jobless Americans have been out of work
for more than six months

Obama enacted the legislation on a day when the government reported that the unemployment rate had reached 10.2 percent, its highest level in 26 years. He framed the measure as a way to boost the economy by increasing consumer spending.

“Although the extension will help over 1 million Americans, it won’t
just put money into the people’s pockets who are receiving the benefits,” Obama said in a statement in the White House Rose Garden. “Economists tell us that when these benefits are spent on food or clothing or rent, it actually strengthens our economy and creates new jobs.”

Lawmakers said the bill would help ease the pain and anxiety that the economy is inflicting on many of their constituents.

“We know that when an economy recovers, the unemployment rate is one of the last numbers to rebound,” Senate Majority Leader Harry Reid, D-Nevada, said in a November 4 statement. “So even as our economy begins to turn around, jobs are turning around slower, and it is our responsibility to ensure the out-of-work are not left out in the cold.”

Reid portrayed Republicans as having needlessly delayed the legislation before voting for it as a bloc this week. Senate Democrats and Republicans slowed down the original House bill as they enhanced the unemployment benefits and added the tax amendments.

—Mark Schoeff Jr.

Stay informed and connected. Get human resources news and HR features via Workforce Management's Twitter feed or RSS feeds for mobile devices and news readers.

Tuesday, November 10, 2009

Kay Stout on The "Practice" of Finding that Great New Job

Finding that Great New Job Takes Practice

Kay Stout
A noted Human Resources Consultant offers tips to help job-seekers practice their interview skills and sharpen their resumés.

 Anyone who wants to improve themselves or their position, be they football or piano players, must practice to reach their goal. And, if your goal is to find a new job, you should apply that same discipline to your employment search, according to Kay Stout, Executive Advisor, with Oklahoma Professional Search.

“In this competitive job market, the interview is more important than ever, since the employer won’t be able to actually see you performing the job,” Stout said. “You’re judged on your resumé and the impression you make during your interview so, just as you can sharpen your resumé, a little practice on your interviewing skills can help you advance in the hiring process.”

Stout suggests job seekers practice their interviewing skills with a business colleague, preferably someone who’s been in a hiring position. If the interview process makes you too nervous, consider a career advisor or career coach. “Just as we hire tutors to improve performance in school or personal trainers to enhance our fitness, a career coach is often the best way for a job seeker to perfect their interview skills and land their dream job.”

If a job hunter wants to practice on their own, there are a number of resources available, Stout noted. “If one wants to practice the answers to the most common interview questions, there are plenty of helpful tips and suggestions online and in a myriad of books. And don’t forget to research the company before the interview. Look at the company website, Google, and even the local newspaper’s business section.”

The final practice drill is perfecting the resumé. “Tailor your resumé to the job functions of the position,” Stout added. “With a solid set of interview skills, company knowledge, and a great resumé, your practice can lead to a perfect position for you!”

About Oklahoma Professional Search:

Oklahoma Professional Search has offices in Oklahoma City and Tulsa, Okla., offering human resource consultation in the areas of career transition, outplacement, and executive search. The company is a member of The State Chamber, The Employer’s ERS Council, the Oklahoma Association of Personnel Consultants, and is accredited by the Better Business Bureau. For more information please visit

Kay Stout

Oklahoma Professional Search

Oklahoma City, OK 73112

Nov 13, 2009 Writing Powerful Cover Letters by Wendy S. Enelow CCM

Use Your Power to Customize and Connect

Training Program:
 Writing Powerful Cover Letters & Thank-You Letters

Date: Friday, November 13, 2009 - 11 am to 1 pm Eastern (or listen to the audio recording after the event)

To Register:

Writing cover letters and thank-you letters can be as challenging as writing resumes.
In fact, sometimes it is even more daunting. What can you write in a cover that hasn't
 been written before? How can you reiterate what you've said in the resume without
repeating the same language? What can you write in a thank-you letter that will guarantee
 your client will be called back for a second interview?

In this two-hour E-Summit, you'll learn how to write:

*Powerful ad-reply letters that differentiate your clients from the competition

*Effective cover letters that encourage recruiters to reach out to your clients

*Cold-call letters to top corporate executives that clearly position your clients as high-value candidates

*Networking letters that incite your clients' contacts to help them

*Unique email cover letters that encourage the reader to want more

*Innovative introductory sentences and paragraphs that truly distinguish your clients from other job seekers

*Meaty middle sections that convey the most essential information about your client as it relates to their current objectives

*Closing sentences and paragraphs that encourage action

*Thank-you letters that powerfully position your clients as the candidate of choice

Perhaps most importantly, you'll learn when different letter styles work best and why (bullet-style letters, paragraph-style letters, and T-style letters). You'll also receive more than 35 pages of handouts and sample letters!

We've made this program easy to access - all you need is a computer with an Internet connection!

*If you plan to attend the live event, you'll listen to the live audio portion through your computer so there's no long-distance telephone charges. There's a box to ask questions that we'll answer in real time. And, of course, you'll also get the audio recording link so that you can listen to the program again, as many times as you'd like.

*If you plan to listen to the audio recording after the event, you'll find the MP3 audio recording posted on our website. Just click and listen as often as you'd like.

*All of the handouts are already posted on the website link you'll receive in your confirmation email. Please visit the website and download the handouts so you're prepared to take notes when the class starts.

*If you're interested in other E-Summits on writing resumes for clients in Sales/Marketing, Technology, Finance, C-Level positions and more, click here:

That's it! Louise and I hope to "see" you in class on Friday. Again, the registration link is:

Thank you!


Wendy S. Enelow, CCM, MRW, JCTC, CPRW
Author, Trainer & Career Consultant
Co-Founder & Director - Resume Writing Academy
President - Enelow Enterprises, Inc. (Bookstore)
Executive Director - Career Thought Leaders Consortium

Saturday, November 7, 2009

Elizabeth Warren, Congressional Oversight Panel on Tarp Video

Elizabeth Warren, head of the Congressional Oversight panel on TARP,
says that the bail-out was focused on rescuing 'the top of the system,
' and the everyday workers were considered less, reflected in the recent unemployment numbers.

Watch the Video by clicking on the link.

Wednesday, November 4, 2009

12 Rules of Success by Robert T. Whipple, MBA

Rules of Success

Several years ago I generated a list of rules for success.
 It is important to write down a set of rules for yourself,
 just as it is to document your values. It gives you something
 to hang on to when there is too much confusion.

 Another  benefit of a list like this is that it helps other people
 know how you operate much quicker. I would review this list
 and my passion for each item whenever inheriting a new group.

The most important word that determines
 your success is “attitude” – how you react to what happens in your life. The magic learning here is that you control your attitude, therefore, you can control your success.

Engagement of people is the only way to business success.

Credibility allows freedom to manage in an “appropriate” way (which means if you are not credible, you will be micro-managed).

Build a “real” environment – maximize trust – This requires honesty and transparency.

Create winners – help people realize their dreams of success (which means, grow other leaders).

Recognize and reward results at all levels (reinforcement governs performance).

Operate ahead of the power curve (which means, be organized and get things done well ahead of the deadline).

Don’t get mired down in bureaucratic mumbo jumbo, negotiate the best position possible, out flank the Sahara. However, feed the animal when necessary (which means pick your political battles carefully).

Enjoy the ride – when it is no longer fun – leave.

Admit when you are wrong and do it with great delight. Beg people to let you know when you sap them and thank them for it (which means Reinforce Candor).

Provide “real” reinforcement that is perceived as reinforcing by the receiver. Build an environment of reinforcement.

Keep trying and never give up. You will succeed.

There are many other things that could be mentioned, but if you can master the things above, most other things become subcategories of them. For example, another bullet might be "Treat people as adults and always demonstrate respect." That is really a sub item of the second bullet. Or another bullet might be "Always walk your talk." That is one thing (among many) you need to do for bullet four to happen. I believe every leader should have a documented set of beliefs such as the one above. I am not advocating that you adopt my list. Think about it and develop your own list. Don’t worry about being complete, just start an electronic file and add to it over the years as you grow and encounter new ideas. You will be amazed how this simple task enables you to operate with congruence and grow in your leadership skill.

The preceding information was adapted from the book Leading with Trust is like Sailing Downwind, by Robert Whipple. It is available on

Robert Whipple is also the author of The TRUST Factor: Advanced Leadership for Professionals and, Understanding E-Body Language: Building Trust Online. Bob consults and speaks on these and other leadership topics. He is CEO of Leadergrow Inc. a company dedicated to growing leaders.

© Leadergrow